Terms and conditions

Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. 'Deep-linking', 'embedding' or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate copyright, trademark or other intellectual property laws or other laws.

Product availability
Lead time is dependent on stock availability, delivery route and nominated delivery days depending on your delivery address.
Every effort will be made to effect shipment of your order timeously. Unforeseen circumstances may however cause delays. Should we be faced with such an occurrence Nampak Tissue will contact you via email and provide a revised shipping schedule.

When you click to make a purchase with us legal obligations arise and your right may be limited by our terms & conditions. Please do not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

Nampak Tissue will arrange to courier the goods ordered by you to the name and address you specify at the time you place your order.

Delivery will be made as soon as possible after your order is accepted. All delivery times quoted on the web site are estimates only, and are based on product availability and and delivery schedules.

You will become the owner of the goods you have ordered once we have received full payment from you.

SA counter to counter
Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

For verification purposes, the delivering courier will be entitled to require the person accepting delivery at the delivery address to produce an acceptable form of identification.

Nampak Tissue reserves right to charge additional Delivery Fee should it require new delivery due to no one is at delivery address to receive goods during agreed Delivery Time.

Nampak Tissue liability to deliver goods during agreed Delivery Time, or at all, is limited to the goods being delivered at later agreed time at no additional charge.

You are required to ensure that you or an authorised person shall be in attendance at the delivery address during the agreed Delivery Time and that appropriate access will be made available to the Delivery Company.

On delivery, the person accepting delivery shall be required to sign and print his/ her name on the accompanying invoice, to confirm receipt of delivery.

Undeliverable packages
Occasionally packages are returned to us undelivered or undeliverableShould no one be attendance at the arranged time of delivery, the goods will be returned to us and a notice will be left at the delivery address to this affect. You will be required to contact our Call Centre to make new arrangements.

Where a delivery is undeliverable   every attempt will be made to contact you to make arrangements for re-shipment.

Order processing
Order processing will not begin until we receive a confirmed order and full paymement.

Refunds/returns Policy
Should you not be satisfied with any product purchased by you on the Site, by reason of a defect, incorrect choice of product, or otherwise, you may, under certain circumstances, be entitled to either be refunded or have the product repaired or replaced, as the case may be.

  •  non-defective products - your rights to ‘cool off’

    You are entitled to cancel any purchase made via this Site within 7 days after your receipt of the product and to obtain a full purchase price refund, subject to being charged for the return of the product. Note that although you are entitled to ‘cool off’ and cancel your purchase as aforesaid, you must return the product in the condition you received it.
  •   defective / damaged / unsuitable products

    If, within 6 months after delivery of a product to you you find that the product is defective/faulty, unsuitable for the purpose for which it was indicated in the product description (or otherwise generally intended), (hereinafter referred to as being “Defective”); and you arrange to return such product to Nampak Tissue for inspection in the manner described in the ‘Returns’ section below and the product is subsequently found to be Defective, you are entitled to either (a) have the product repaired or replaced at Nampak Tissue’s expense, or (b) be fully refunded. If the Product is found not to be Defective, you will be liable for the costs incurred in having the product returned to Nampak Tissue and then re-delivered to you.
  • arranging returns

    If you want to return a product you have purchased from Nampak Tissue for any reason permitted under this Refund Policy, you must in all instances first notify Nampak Tissue  thereof to inform us of the reason for your return by contacting us at any of the following:
    E- mail: Tissue-Tena@za.nampak.com
    Fax: 011 758 1030
    Tel: 011 799 7131 or 0860 673 377

    Postal address: Nampak Tissue, Private Bag X85, Bryanston, 2021, South Africa

    Once you have successfully logged your return as aforesaid, Nampak Tissue will issue a voucher and arrange for the collection of the product from you. You must ensure that the Product to be collected by the courier is packed so as to comply with the following:

    • The Product is properly protected;
    • save where being returned due to being Defective, the Product is still in its original packaging, together with all accessories, instructions and documentation (if any), and in perfect condition for the purposes of resale (ie the product must not be damaged, scratched, or soiled)
    • voucher number must match that on the couriers collection slip

  • Processing of refunds
  • Should you be entitled to a refund for any reason, such refund shall –
    a) in the case of payment having been made by credit card, be effected on the credit card. ,
    b) in other instances, be credited to your Nampak shopper account , in which case you have the right to request that the funds be paid into your bank account, being your bank account as reflected on Nampak Tissue’s records.

    As refunds will be processed by the banks, the processing of refunds can take up to 5 working days from approval date.

1. Shipment tracking.
2. Insure your package for safe return and declare the full value of the shipment failing which loss or damage will be for your account.

Disclosure of outlet country at time of payment
South Africa
Standard Bank

Payment Options and Pricing
Nampak Tissue endeavours to offer you competitive prices on current products. The total order price is inclusive of the purchase [price, applicable taxes and delivery costs Nampak Tissue reserves the right to change pricing at any time without prior notice.
All transactions will be processed in South African Rands (ZAR) and may be effected by any of the following methods:

  1. Credit Card
    We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your order. All of your order details will be saved online in the Your Account section available for use whenever you’re ready!
  2. EFT (Electronic Funds Transfer)
    Once you have added enough items to your shopping cart, proceed to “Checkout” and follow the order processing instructions. Select the option to pay via EFT. You will then have to load Nampak Tissue as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected products.

Banking Details
Bank : Standard Bank of South Africa (SBSA) - Johannesburg
Branch No. : 00 02 05 
Account Name : Nampak Products Limited
Account No. : 00 010 669 0
Account Type : Cheque

For more information about how to order, special order requirements and other payment options, please contact our Customer Service on Fax (011) 799 7160 or email Tissue-Tena@za.nampak.com

Credit Card Security Policy
  1. Virtual Card Services (“VCS”) process all credit card transactions for and on behalf of Nampak Tissue. All such transactions are 128 bit Secure Socket Layers (SSL) encrypted. VCS’s registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. VCS is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. VCS Internet servers are protected by firewalls and intrusion detection systems.
  3. Nampak Tissue does not have access to credit details.
  4. VCS continually reviews and enhances its security in line with technological changes.
Our Rights
We reserve the right to:
  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our reasonable control.

Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for any purpose other than that which is stated in the Terms & Conditions. Exept as directed by law or a court order, none of the information will be sold or otherwise made available to any third party. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail. By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

We have the right to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Save for Nampak Tissue being liable to you under the Consumer Protection Act 68 of 2008 (“CPA”) in relation to any products sold by Nampak Tissue to you via the Website; and under sections 43(5) and 43(6) of the ECT Act in relation to Nampak Tissue’s  payment systems not being sufficiently secure.
Neither Nampak Tissue nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Site or the services or content provided from and through this Site. Furthermore, Nampak Tissue makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Site are free from errors or omissions or that the service will be  uninterrupted and error free. You are encouraged to report any possible malfunctions and errors via email.
The Site itself is supplied on an "as is" basis and has not been compiled or supplied to meet your individual requirements. It is your sole responsibility to satisfy yourself prior to accepting these T&Cs that the service available from and through this Site will meet your individual requirements and be compatible with your hardware and/or software.

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

I understand that all the designs and trademarks are registered to SCA Hygiene Products . I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Nampak Tissue for any civil action or any legal action deemed necessary against me.

Contact Details
Physical address: Building3, Bryanston Gate, 170 Curzon Road
Postal address: Private Bag X85, Bryanston, 2021, South Africa
Email address: Tissue-Tena@za.nampak.com
Phone numbers: 011 799 7160 or 0860 673 377
Fax numbers: 011 758 7160

A copy of the ECT Act is available at http://www.info.gov.za/view/DownloadFileAction?id=68060